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Get More Done in Less Time With the New and Improved WKFCU Mobile App

The world moves fast and so do you.  To go further together, WKFCU is pleased to introduce our new and improved Mobile App that is built around your needs.  We want to help you manage your money without extra time, travel or hassle. You can manage your money on the go by checking account balances, paying bills, transferring money between WKFCU accounts, depositing checks and more.  Simply follow the instructions below to update your app and learn about the benefits you can enjoy.

To Begin If You Are a Current User Of The Mobile App:

  1. If your app does not automatically update, you will need to visit the Apple Store or GooglePlay Store depending on your device and update your WKFCU mobile app.
  2. Once the app is updated, you will sign in with your current username and password.
  3. To continue, you will get a security code emailed to your email address on file that will expire in 40 minutes.
  4. FORGOT YOUR PASSWORD? You can reset your password from the home page by clicking the line that says “Forgot Password”
  5. The “Menu” is represented by 3 lines on the left-hand side, at the top of the pages.  Click on the lines to see the Menu.
  6. Click on the icon of a person in a circle on the right-hand side of the page to see other menu options and to “Sign Out.”

To Begin If You Are Using the Mobile App for The First Time:

  1. Download the WKFCU App from the Apple Store or Google Play, depending on the type of phone you have.
  2. On the home page of the app, click on the line that says “New to Digital Banking? Enroll Now.”
  3. Follow the steps to enroll.
  4. The “Menu” is represented by 3 lines on the left-hand side, at the top of the page.  Click on the lines to see the Menu.
  5. Click on the icon of a person in a circle  on the right-hand side of the page to see other menu options and  to “Sign Out.”

Look What’s New or Improved on The Mobile App

Pending Transactions – When your current balance and available balance is different, you have something pending on your account.  You can now see these pending transactions by clicking on the account and looking at the top box labeled “Pending Transactions”.

Account Transfers – Transfers between accounts under your member number can now be done immediate or scheduled.  Click on Transfer and then Account Transfers, you will then choose immediate or scheduled and select the account to come from and the account to go to.  You will then enter the dollar amount of the transfer.  If you chose immediate, you will see the funds move immediately.  If you chose scheduled and picked a date, you will see the funds move on that date.

Transfers to Other Members at WKFCU – You can now transfer funds to other WKFCU members through the Internet Teller and the Mobile App.

  1. From the Menu, click on Transfer and then Add Member Account.  You will then add the member’s account number and last name and click update.  This will add the member to your account list to make transfers to. 
  2. Second, Click on Transfer and then Account Transfers.  Choose where you want the funds to come from and then when choosing where you want the funds to go,  you will see the member’s account that you just set up at the bottom of the list.  Choose their name to transfer to them and enter the dollar amount.

 

Bill Pay – Bill Pay is an existing service that is still the same.  If you are not signed up and would like to be, click on Pay Bills and create an account.  You must have a checking account to sign up for Bill Pay.  The request will come to the Credit Union for approval.  After you are approved, you will be able to access Bill Pay from Internet Teller or the App to make payments from your checking account.

Apply For a Loan 3 Ways -- On www.wkfcu.org. OR Internet Teller OR the Mobile App –

  1. You can now apply for a loan by clicking on “Apply For A Loan” once you have signed into Internet Teller. 
  2. On the Mobile App, sign in,  and from the Menu, Select “Apply For a Loan.”
  3. You can also still click on “Apply For A Loan” on the top right hand side of our website www.wkfcu.org, home page to apply as well.  You don’t need to apply in all 3  places – the credit union will get your request by applying in just one of the locations.

Change of Address – You can now change your address with the credit union by clicking on Profile and  then Address in the menu.  Fill out the form on this page and click submit.  The credit union will receive your request and change your address for you.

Add Alerts – You can set up alerts so that you will be notified if certain transactions happen on your account.  Click on Communications and then Alerts in the Menu.  You can use this to alert you when your balance falls below a certain amount, a transaction from a certain merchant or for a certain dollar amount comes through, when a certain check number comes through, or when a loan payment is due.  Just click on Add Alert and follow the prompts.

Order Checks – You can order checks through Internet Teller or the Mobile App by clicking on Communications and then Order Checks.  You will need the reorder form from your current checks to be able to order through here.  If you do not have that reorder form, you can always call either branch and reorder checks.

Remote Deposit – This is an existing service on your Mobile App. Use the menu to click on Deposit once you have signed into your mobile app.  If you have not signed up for this service yet, you will sign up now.  Your request will be sent to the credit union for approval.  Once approved, you will receive an email telling you that you have been approved and how to endorse the back of the checks before submitting them.  If you have already signed up for this service, you will be able to deposit checks by clicking on New Deposit as always.  Please remember all checks deposited remotely through the app must be signed on the back and have the words “For Mobile Deposit Only WKFCU”.

WKFCU is excited to offer these improvement to the Mobile App and to provide you, our members, with the easiest way to manage your money whenever it’s convenient for you,

If you have any questions, please give us a call.  Shreveport - 318-621-0605 or Bossier - 318-629-5622

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